Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our Gabon eVisa application services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

When you apply for a Gabon eVisa, we collect the following personal information:

• Full name as it appears on your passport
• Date and place of birth
• Nationality and passport information
• Contact information (email address, phone number, address)
• Travel information (purpose of visit, intended dates, accommodation details)
• Employment information (if applicable)
• Emergency contact information

2.2 Documents

We collect digital copies of required documents including:

• Passport bio-data page
• Passport-style photograph
• Yellow fever vaccination certificate
• Flight itinerary
• Hotel booking confirmation
• Bank statements
• Supporting documents based on visa type

2.3 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Visa Processing: To process your eVisa application and communicate with Gabon immigration authorities
• Communication: To send you updates about your application status and important notifications
• Customer Support: To respond to your inquiries and provide assistance
• Payment Processing: To process visa fees and service charges
• Legal Compliance: To comply with legal obligations and government requirements
• Service Improvement: To analyze usage patterns and improve our services
• Security: To protect against fraud and ensure platform security

4. Information Sharing and Disclosure

4.1 Government Authorities

We share your visa application information with the Government of Gabon and its authorized immigration authorities as required for visa processing. This includes all personal information and documents submitted as part of your application.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Document verification
• Customer support services
• IT infrastructure and security
• Email communication services

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is protected using SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security audits and assessments
• Data Backup: Secure backup systems ensure data availability and integrity
• Incident Response: We have procedures in place to respond to security incidents

6. Data Retention

We retain your personal information for the following periods:

• Application Data: 7 years from the date of application submission
• Payment Information: 7 years for accounting and tax purposes
• Communication Records: 3 years from the last interaction
• Website Analytics: 2 years from collection
• Marketing Data: Until you withdraw consent or 3 years of inactivity

After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can also use our cookie preference center to manage your cookie settings.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence, including Gabon and other countries where our service providers are located. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

13. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.